Three Things the Waiter Wish You Knew

Working in a customer service orientated business is always challenging, but working with your waiter can make the experience positive for both of you. Waiters are people too.

The top of the list, the one thing all waiters seem to unanimously want their customers to know, “When it is busy, I am not ignoring you.” Restaurants and bars can be busy even when it seems like things are calm out front. That is the staff’s job. They want to give everyone the experience of relaxed dining, while they hammer out the details. And hammer they do.

Waiters work out problems with cooks, dishware problems, drunk or unreasonable patrons, and credit cards that do not process. Professional waiters give you the illusion everything is always under control. Snapping or waving your napkin at a busy waiter, will not help. They are coming as quickly as possible, and a little patience would be much appreciated.

The next suggestion, tell your waiter when something is wrong. Don’t leave angry or dissatisfied because you didn’t let the waiter know something was not as you expected. If the chef did not cook the meat to your satisfaction, it is okay to alert the waiter. The only way the restaurant can tackle an issue is if they know about it.

And finally, tip when you receive quality service. Wait staff wants you to know tipping is not required unless it is a large group. If you did not receive proper service, do not tip. Tipping then complaining about having to tip is not necessary.

The amount of the tip depends upon the region, the atmosphere, and the price of the food. Exotics meat served in a floating restaurant in Manhatten will garner a more significant amount than a burger at the burger palace. Here are some additional tipping tips.

Waiters can make mistakes, but just call it to their attention. Allow them time to do their job, and saying thank you with a tip is always welcome when appropriate.

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